LeasePlan is a car leasing company and therefore most of the data we process are in relation to the vehicle management services we provide to you as the driver and to your employer if you have a company car. This starts with the registration of your leased vehicle, and continues when we communicate with you about our services, e.g. to arrange for periodic maintenance and repairs. We may also process your data when your vehicle inadvertently is involved in an accident, to ensure that we restore mobility and handle any damage, or where we are the recipient of traffic fines in relation to your leased vehicle. Next to our core-leasing activities, we also provide a number of other related services, such as fuel card services, car rental services, and roadside assistance. Note that we continuously try to improve our services and your user experience, by implementing innovations, such as telematics services which enable drivers to benchmark their fuel use consumption and driver behavior.
In order to provide you with our services, we often work closely with Service Partners and Service Providers. Our Service Partners assist us in providing our leasing and other services to you, and include car dealerships, car maintenance providers, body repair shops, and roadside assistance providers, but also rental service companies, and the administrators of our driver safety programs. Service Providers are companies we retain that support us in running our business, for example to help us maintain our IT network and related infrastructure, and security and access controls to our premises.
How do we collect and use your information?
We collect your data in a variety of ways to provide you with the best service possible. As a car leasing company, a most of the data we use is related to your driving experience. For example, we need your personal information to register your vehicle and provide services such as regular maintenance and repairs. We may also access your data when your vehicle is involved in an accident or if you receive traffic fines.
Besides our core leasing activities, we also provide a number of related services, such as fuel cards, car rental and roadside assistance. To help us improve these services, we may use data like telematics to help drivers learn more about their fuel consumption, driving behaviour and more.
In addition, we work closely with a range of service partners. Our partners assist us in providing leasing and vehicle-related services and include car dealerships, car maintenance and repair providers, roadside assistance providers and more. If you interact with one of our service partners, we may also receive information from them, such as when your vehicle was repaired or if you participated in a driver safety program.
No matter how we use your personal information, we follow LeasePlan's privacy pledge:
We'll always tell you how we collect your information and what it is used for.
You will always be able to access, update and delete your information.
The above information is just a brief summary of LeasePlan's privacy practices. For more detail on how we collect and use your personal data, please read our complete privacy statement.